Terms & Conditions

These Terms & Conditions apply to all enquiries, order configurations, and sales related to PURETH, a luxury dry fruit gifting brand associated with P.N. ARORA CO.

By submitting an enquiry, configuring a custom gift on our website, or confirming an order via WhatsApp or Email, you agree to comply with these terms. Please review all product details, quantities, pricing, payment arrangements, and delivery instructions prior to completing your payment.

PURETH operates on a hybrid model of interactive web building and bespoke consultation:

* Catalog Pricing: Base prices displayed on the website represent standard configurations and scale according to dry fruit additions or box upgrades chosen.

* Custom Quotations: For bespoke corporate hampers, custom logo prints, or specialized packaging, pricing is shared directly via formal quotation.

* Price Validity: Prices and availability are confirmed at the time of quotation. Final pricing is explicitly agreed upon before payment is requested.

Product availability, quantities and gifting requirements may vary. Please confirm the details applicable to your specific enquiry with our team.

* Enquiry Status: A price inquiry, mock-up design, or draft proposal does not constitute an accepted or binding order.

* Official Order Approval: An order is officially approved and scheduled for physical preparation upon receipt of payment (or an agreed advance deposit for custom/bulk corporate requests).

* Order Details: Before issuing payment, please review and confirm the final product configuration, total quantity, delivery address, target dispatch date, and total invoice amount with our team.

PURETH accepts payments via UPI, Direct Bank Transfer, and Cash on Delivery (COD), subject to location eligibility.

* Cash on Delivery (COD) Terms:

* COD orders carry a non-refundable handling fee equal to 5% of the total order value (including shipping), rounded to the nearest whole rupee.

* A minimum COD charge of ₹30 applies to all cash-on-delivery orders.

* The exact COD fee and final payable amount will be clearly itemized before you confirm your order.

* Payment Instructions: Please use only official payment links or bank details provided directly by PURETH(care@dryfruitonline.in or +91 88472 41115).

Customers can request custom gift configurations (''Designed by You. Crafted by Us.'') by sharing preferred dry fruits, custom sleeve artwork, corporate logos, or budget requirements.

* Custom orders are quoted based on material, volume, and packaging complexity.

* Production of custom box sleeves, printed cards, or specialized ribbon branding begins only after artwork approval and receipt of payment.

* Order Changes: Modifications to confirmed orders (such as address updates or gift message edits) are considered on a case-by-case basis before packing begins. Contact us as soon as possible.

* Cancellations: In accordance with our Refund & Return Policy, an order may be cancelled only before physical preparation or box assembly has commenced. Once handcrafted assembly begins, cancellations cannot be accepted.

* A change or cancellation is valid only after written acknowledgement from our team.

* Primary Delivery Area: Amritsar, Punjab is our primary local delivery region.

* Outstation / Pan-India Shipping: Deliveries outside Amritsar are arranged on request via courier partners. Applicable shipping fees and estimated dispatch timelines are communicated prior to payment.

* Dispatch Arrangements: Because our dry fruit gifts are prepared fresh upon order approval, dispatch timelines vary by volume and customization level. Please confirm target arrival dates with our team when placing your order.

If you experience a delivery issue, please contact our team through WhatsApp or email so we can review the situation.

* Returns, refunds, and replacements are strictly governed by our Refund & Return Policy.

* Perishable dry fruit items are non-returnable once delivered, except in cases mentioned in our Refund & Return Policy.

* Approved refunds are processed to the original payment method within 5–7 business days.

* To fulfill your orders, we collect necessary contact details such as your name, delivery address, phone number, and gifting preferences.

* For complete details on how your information is stored and protected, please refer to our Privacy Policy.

Customers can contact our team through the WhatsApp contact option provided on our website or by emailing care@dryfruitonline.in.

These channels can be used for product enquiries, quotations, order confirmation, payment arrangements, custom gifting requests, order changes and delivery questions.

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any legal proceedings, disputes, or claims arising out of or in connection with PURETH orders, services, or these terms shall be subject to the exclusive jurisdiction of the courts at Amritsar, Punjab, India.