Refund & Return Policy

Our catalog consists of premium dry fruits, spices, snacks, and gourmet food items. Due to health, hygiene, and perishable food safety standards:

• All products are non-returnable and non-exchangeable once delivered, except under the eligible conditions outlined in Section 2.
• Returns, replacements, or refunds are not available based solely on personal taste preferences, minor natural product variations (such as natural size or color differences in nuts), or a change of mind after delivery.

A claim may be considered for review if one of the following issues occurs upon arrival:

• Transit Damage: The gift box or contents were visibly damaged during transit.
• Incorrect Delivery: You received an item or box configuration different from what was ordered.
• Tampered Packaging: The outer packaging or seal was broken or tampered with at the time of delivery.
• A structural flaw in the physical box(such as broken joint or cracked jar).

If your package arrives damaged, defective, or incorrect, please inform our customer care team within 24 hours of delivery:

Your submission must include:

• Your Order Number
• Clear photographs and an unboxing video showing the sealed package being opened
• A brief description of the issue

Note: Claims reported after 24 hours of delivery may be rejected, as we cannot verify storage or handling conditions post-delivery.

To qualify for a refund or replacement review:

• The item must remain unused and in its original packaging.
• The reported issue must be clearly visible in the supporting photographs or video provided.
• If requested, an unboxing video showing the original sealed package being opened must be shared.
• P.N. ARORA CO. reserves the right to inspect and verify the submitted evidence before deciding whether a refund or replacement is appropriate.

Once a claim is reviewed and approved by our team:

• Online Refunds: Approved refunds are credited back to the original payment method within 5–7 business days.
• Replacements: At the company's discretion, an approved claim may be resolved by shipping a fresh replacement product.
• Cash-On-Delivery (COD) Refunds: Approved refunds for COD orders are transferred directly via bank transfer after the customer submits their account details to our support team.

Except where applicable consumer protection laws require otherwise, refunds or replacements are not provided in the following cases:

• Change of mind after delivery or after custom preparation has begun.
• Issues based solely on personal taste preferences.
• Minor natural variations in the size, color, shape, or texture of dry fruits.
• Inaccurate or incomplete delivery addresses provided at checkout.
• Failed delivery attempts due to customer unavailability or refusal to accept shipment.
• Refused Cash-On-Delivery (COD) orders.

• Order Approval: An order is officially approved and scheduled for fresh handcrafted preparation upon receipt of payment (or agreed advance deposit for corporate bulk orders).
• Cancellation Eligibility: You may cancel an order only before physical preparation or box assembly has commenced. Once handcrafted packing or custom box assembly begins following payment confirmation, cancellations cannot be accepted.
• Requesting Cancellation: To request a cancellation prior to assembly, email or message us on WhatsApp immediately. A cancellation request is valid only after written acknowledgement from our team.

• Shipping charges are non-refundable unless the return or replacement issue is directly attributable to an error on our part.
• If a replacement is approved due to transit damage or a fulfillment error, P.N. ARORA CO. will bear all shipping costs for dispatching the replacement product.

All refund and replacement requests are evaluated by P.N. ARORA CO. based on the evidence and information provided. The company will communicate its decision directly after reviewing your claim. This policy is subject to applicable consumer-protection laws and does not limit any statutory rights that cannot legally be excluded.

For questions regarding an existing order, policy enquiries, or reporting a delivery issue:

• Email: care@dryfruitonline.in
• WhatsApp: +91 88472 41115